Returns & Refunds
Last updated: July 25, 2026
Our 30-Day Guarantee
If something's wrong with your Margaheata® order — it arrived damaged, isn't what you ordered, or just isn't right — contact us within 30 days of delivery and we'll make it right with a replacement or a full refund. Because our syrup is a food product, we don't ask you to ship anything back.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or isn't what you ordered, let us know within 30 days of delivery. A photo of what arrived helps us resolve it fastest. We'll send a replacement or issue a full refund right away.
A Few Common-Sense Limits
We may ask for your order details and a photo of any damaged item. Guarantee claims are limited to one per order, and we may decline requests that appear fraudulent or abusive.
How to Request a Refund
Email [email protected] with your order confirmation (name or order email is fine) and a note about what went wrong. We respond within 1–2 business days. Refunds go back to your original payment method and typically appear within 5–10 business days, depending on your bank.
Shipping Times
Orders ship within 2–3 business days and typically arrive 2–5 business days after that, anywhere in the contiguous United States. Shipping is always free.